Strengthening International Presence
A major milestone in the expansion strategy was the entry into the United States and European markets. In the United States, the acquisition of Money Transfer Licenses and exemptions across nearly all 50 states enabled nationwide operations. This achievement laid the groundwork for offering a comprehensive suite of financial services, starting with Treasury and Foreign Exchange products. Plans to introduce a card product are also underway, further enhancing the platform’s offerings.
In Europe, regulatory progress continued with the successful acquisition of an Electronic Money Institution license in the Netherlands, supplementing the existing license in the United Kingdom. This development allowed for broader service coverage across the European Economic Area. With close to 100 dedicated employees in the region, efforts have been focused on delivering localized solutions tailored to European businesses.
Establishing a Presence in Southeast Asia
The Southeast Asian region, known for its rapid digital adoption and economic growth, became a strategic priority. Regulatory licenses were secured in Singapore and Malaysia, paving the way for the launch of services in early 2022. The expansion into this dynamic region aims to address the growing need for efficient, reliable cross-border payments and financial services.
Southeast Asia is home to a young, tech-savvy population and a booming digital economy, making it an ideal environment for innovative financial solutions. As e-commerce, remote work, and digital entrepreneurship surged throughout the region, so too did the demand for seamless international transactions and modern financial infrastructure. The regulatory approvals in Singapore and Malaysia opened up significant opportunities to serve small and medium-sized enterprises, digital platforms, and high-growth startups looking to scale regionally and globally.
The move into these markets was supported by deep local research and an understanding of the distinct business needs and payment behaviors in each country. The goal was to bring consistent service quality and scalable infrastructure while localizing product features and support. This regional presence not only enables better customer engagement and faster onboarding but also allows for more responsive product innovation tailored to local market demands. As more countries across ASEAN embrace digital transformation, the foundation laid in Singapore and Malaysia serves as a launchpad for broader expansion and long-term success in the region.
Scaling Operations in China
In one of the world’s largest economies, operations witnessed unprecedented growth. Revenue increased at a triple-digit rate, and the customer base more than doubled. The success was fueled by a strong and diverse team that introduced a variety of new payments and issuing products. These innovations positioned the platform as a fully integrated solution for both pay-in and pay-out requirements, designed to support the global ambitions of businesses operating in China.
Tailoring Products to Regional Needs
Success in diverse markets has been driven by an unwavering commitment to understanding and meeting customer needs. Different regions require different solutions, and feedback has played a crucial role in shaping product offerings.
In Hong Kong, for example, the introduction of Borderless Cards in partnership with Visa and the launch of an online payments solution responded to the unique challenges local businesses faced during the pandemic. In the UK, a broad and integrated product suite was developed to meet the demand for comprehensive financial tools.
Expanding Engineering Capabilities
To support growing product needs and innovation, engineering operations were scaled globally. Two new engineering hubs were established in Sydney and San Francisco, bringing the total to five worldwide.
This network expansion underscores a commitment to staying at the forefront of financial technology development. By attracting top-tier technical talent and investing in infrastructure, the organization is positioned to maintain a high pace of innovation.
A Developer-First Approach to Financial Technology
Technology remains the cornerstone of the strategy to build a better financial future for businesses. A developer-first approach guides the design of APIs and platform capabilities, ensuring seamless integration with third-party systems. This flexibility allows companies to embed financial services directly into their platforms, accelerating their ability to launch new products and streamline operations.
Enhancing Customer Experiences Globally
Throughout the year, every decision and product launch was centered on enhancing customer experience. From simplifying international payments to creating tools for greater financial control, the focus has been on delivering value in every interaction.
Businesses across industries and geographies have relied on the platform to navigate complex financial landscapes and scale with confidence.
Meeting the Demands of a Changing World
As global commerce evolves and businesses face new challenges, building a resilient, adaptable financial infrastructure has become more important than ever. The progress made in the past year reflects a proactive and forward-looking approach, guided by a clear mission to empower businesses and connect them with opportunities worldwide.
The journey is just beginning. With a strong foundation now in place, the organization is poised for even greater global impact. Continued focus on localized solutions, customer-first design, and advanced technology will guide the next wave of innovation and expansion. The focus will shift to how the evolving product suite and software innovations are enabling businesses to operate with greater efficiency and control across borders.
Unlocking the Power of Online Payments
One of the most impactful developments in modern financial infrastructure is the launch and integration of online payment solutions. These tools have become essential for businesses operating in a digital-first economy. With capabilities that allow merchants to accept payments in over 130 currencies and settle in the currency of their choice, this innovation is helping businesses remove traditional barriers to global trade.
Customers no longer face the friction of limited currency options or high conversion fees, which in turn improves customer experience and boosts conversion rates. By streamlining the payment process, businesses can expand into new markets with greater agility and less operational complexity.
Creating Software Layers That Simplify Finance
Beyond transactional capabilities, the evolution of financial platforms now includes the development of robust software layers. These tools provide businesses with increased transparency, automation, and operational control over their finances. One of the standout achievements has been the deployment of borderless card solutions.
These cards allow teams to make international payments, track spending, and manage business expenses across borders without the need for traditional banking infrastructure. By offering a digital alternative to legacy systems, this innovation reduces operational friction and helps teams remain agile and accountable.
Innovating Expense Management
The beta release of a new expense management platform marks a significant step toward end-to-end financial oversight. This product gives businesses visibility into employee spending, centralizes approvals, and enables real-time reconciliation.
Built with integration in mind, this solution supports direct syncing with accounting systems and banking tools. Expense policies can be applied at a granular level, giving finance teams precise control and helping organizations maintain compliance across regions.
Revolutionizing How Businesses Get Paid
Another major product innovation is the launch of a simple, one-click payment link system. This feature enables businesses to receive payments quickly and securely without the need for complex checkout setups or coding.
Whether shared through an invoice, an email, or embedded in a website, these links offer customers a convenient way to pay—drastically reducing delays and improving cash flow. Especially for small and medium-sized enterprises, this tool serves as a lifeline in managing receivables.
Strengthening Developer Ecosystems
Developers remain at the center of financial technology innovation. An API-first strategy ensures that businesses can build custom financial solutions on top of core infrastructure. From embedded payments to automated reconciliation and reporting, the possibilities for customization are nearly limitless.
Open documentation, sandbox environments, and continuous support foster a vibrant developer ecosystem. This environment accelerates innovation and empowers businesses to create solutions that are tailored to their specific use cases and operational needs.
Addressing the Needs of Technology-First Businesses
As more businesses embrace digital transformation, there is a growing need for financial tools that are agile, scalable, and customizable. The emphasis on technology-first clients has led to an expansion in the range of programmable products.
Financial platforms are now being used by companies to launch entirely new services, such as embedded financial products within marketplaces, workforce platforms, or eCommerce ecosystems. By leveraging API infrastructure, businesses can extend their offerings, streamline user experiences, and generate new revenue streams.
Adapting to Regional Regulations
Operating at a global scale requires constant vigilance and compliance with regional regulations. Over the past year, tremendous effort has gone into adapting infrastructure to meet evolving requirements around data residency, payment compliance, and anti-money laundering.
These proactive steps ensure that businesses operating across jurisdictions have the peace of mind that comes from working with a trusted, compliant platform. New product rollouts are designed with regulatory compliance as a core feature—not as an afterthought.
Improving Financial Operations With Automation
Automation has become a cornerstone of effective financial operations. Tools are now available to schedule international transfers, manage bulk payments, and automatically reconcile incoming and outgoing transactions.
This level of automation not only reduces human error but also frees up valuable time and resources. Teams can shift their focus from manual tasks to strategic planning, enabling smarter growth decisions and tighter financial control.
Building Tools That Support Business Resilience
Over the past year, the global business environment has remained uncertain. In response, new financial software has been developed to support business continuity and resilience. Features like real-time currency conversion, customizable payment workflows, and cross-platform financial dashboards empower businesses to adapt to market changes quickly.
By unifying global financial data, organizations can gain insights into liquidity, performance, and exposure. These insights help leadership teams make informed decisions and identify new growth opportunities, even during times of disruption.
Focusing on Ease of Use and Accessibility
One of the driving principles behind new product development has been ease of use. Financial tools should be powerful, but also intuitive. This philosophy has guided the creation of user-friendly dashboards, simple onboarding processes, and responsive customer support channels.
Special attention has also been given to accessibility across devices and platforms. Whether users are on desktop or mobile, in the office or on the go, they can manage their financial operations without interruption.
Enabling Global Growth for All Business Sizes
While large enterprises often dominate headlines, the real innovation lies in supporting businesses of all sizes. Startups, small businesses, and mid-sized enterprises all benefit from solutions that were once only accessible to major corporations. By democratizing access to financial infrastructure, these software products help level the playing field. Smaller companies can now compete globally with the same speed, transparency, and efficiency as their larger counterparts.
This shift is particularly transformative for emerging businesses navigating the complexities of cross-border operations. Historically, international payments, foreign exchange management, and compliance hurdles created friction that disproportionately affected smaller players. But with integrated financial tools and accessible APIs, even lean teams can manage global transactions, control expenses, issue cards, and track payments in real time—without building entire finance departments.
The benefits extend beyond operational ease. Greater visibility into cash flow, automated reconciliation, and real-time financial insights allow smaller companies to make faster, data-informed decisions. This agility is vital in competitive markets where response time can determine growth or stagnation.
Additionally, platforms that provide financial infrastructure to businesses of all sizes help foster entrepreneurship. Founders are no longer limited by borders or legacy systems. They can launch quickly, scale efficiently, and build customer trust through secure and seamless financial operations—empowering a new generation of creators, makers, and innovators to thrive in the global economy.
Accelerating Innovation Through Customer Feedback
Feedback loops are a crucial part of the product development cycle. Continuous engagement with users ensures that software tools evolve to meet real-world needs. Throughout the past year, thousands of customer interactions have informed product roadmaps and feature updates.
These conversations have led to tangible improvements—faster payment processing, smarter fraud detection, and enhanced reporting features. The result is a more responsive, agile platform that reflects the voices of its users.
Investing in Scalable Architecture
Scalability is essential for long-term success. As businesses grow, their financial needs become more complex. This has driven ongoing investment in infrastructure that can handle large transaction volumes, support new currencies, and integrate with an expanding ecosystem of partners.
The platform’s architecture is built to handle rapid growth without compromising speed or reliability. Continuous stress testing and capacity planning ensure that as customers scale, their financial tools scale with them.
Expanding Support for Multi-Entity Operations
Many organizations today operate across multiple geographies, brands, or business units. To meet these demands, new features have been launched that allow centralized financial management across all entities.
Multi-entity dashboards, consolidated reporting, and intercompany transfer capabilities provide a 360-degree view of operations. This empowers finance teams to manage complexity while maintaining transparency and control.
Strengthening Financial Governance
Increased regulatory scrutiny and internal accountability requirements have led to a greater emphasis on financial governance. Role-based permissions, approval workflows, and audit logs have all been enhanced to support robust governance frameworks.
These tools not only help meet regulatory standards but also instill confidence among stakeholders and investors. Transparent, well-documented financial practices are critical to building trust and enabling sustainable growth.
Preparing for Future Product Developments
The past year has laid a strong foundation for the next generation of financial software. With real-time data access, open APIs, and modular architectures, the tools developed are ready to support whatever comes next.
As emerging technologies like artificial intelligence and blockchain gain traction, the platform is well-positioned to integrate these innovations and continue redefining how businesses manage money across borders.
Investing in People as the Foundation of Growth
No matter how advanced the technology or how scalable the infrastructure, it is people who bring strategy to life. Over the past year, significant investments have been made in recruiting, nurturing, and empowering talent across all business functions. The team has grown rapidly, expanding to over 1,000 individuals across 19 locations around the world. Each hire has been a strategic step toward building a cohesive, high-performing organization aligned with long-term goals.
In today’s competitive landscape, talent is one of the most valuable assets a business can cultivate. A deliberate focus on attracting individuals who bring not only skill but also passion and vision has helped build a culture that thrives on innovation and collaboration.
Creating a Culture of Inclusion and Collaboration
As the organization expanded globally, fostering a unified culture became increasingly important. To achieve this, efforts were made to maintain transparency, encourage open communication, and ensure all employees felt connected to the company’s mission and values. From onboarding programs to cross-functional projects, team members are empowered to engage meaningfully across regions and departments.
A culture of inclusion has been essential in bringing diverse perspectives to the table. Employees are encouraged to share ideas, challenge assumptions, and contribute to shaping the future of the organization. This openness has fueled faster innovation and stronger decision-making.
Enhancing Employee Engagement Through Technology
To support its rapidly growing team, a global employee engagement platform was introduced. This tool allows teams to share feedback, celebrate wins, and recognize one another in real time. Leaders use this data to continuously improve the employee experience, from wellness initiatives to workflow enhancements.
The implementation of these platforms reflects a commitment to creating a work environment where people feel heard, valued, and supported. As a result, engagement scores and internal satisfaction metrics have seen steady improvement, even in the face of remote work and global uncertainty.
Strengthening Leadership Development and Training
With rapid team expansion comes the need for strong leadership at all levels. Initiatives have been launched to provide emerging and current leaders with the tools and mentorship they need to thrive.
Training modules, leadership bootcamps, and peer coaching programs are tailored to equip managers with skills in communication, strategic thinking, and team development. This commitment to leadership development ensures that the next generation of company leaders is prepared to guide teams with empathy, efficiency, and adaptability.
Recruiting Global Talent to Drive Innovation
In today’s distributed world, access to top talent is no longer bound by geography. The recruitment strategy reflects this shift, prioritizing skills and values over location. Roles are increasingly being filled by individuals based in cities that best match business needs, regardless of whether or not they align with traditional corporate hubs.
This approach has helped assemble world-class engineering, product, operations, and marketing teams that bring fresh ideas and local insights. As the network of employees grows, so too does the organization’s capacity to solve complex challenges on a global scale.
Supporting Employee Wellness and Flexibility
Recognizing the toll that global events have taken on employees, wellness and flexibility have been prioritized like never before. Initiatives such as mental health days, virtual counseling sessions, flexible work hours, and wellness stipends have been rolled out across the company.
By creating policies that support both professional and personal well-being, employees are better equipped to show up fully and perform at their best. These investments are not only a moral imperative but a strategic one, leading to increased productivity and reduced turnover.
Celebrating Wins and Acknowledging Efforts
One of the core beliefs held across the organization is the importance of recognizing and celebrating achievements—big or small. Internal award programs, peer-nominated recognitions, and milestone celebrations help reinforce a positive, high-performing culture.
This consistent reinforcement of core values encourages teams to go above and beyond and reminds employees that their efforts are seen and appreciated.
Creating Strategic Partnerships to Scale Globally
Beyond internal growth, the past year has also been defined by the forging of new partnerships across sectors and geographies. These alliances extend operational capabilities, accelerate market entry, and enhance product offerings.
Collaborations with payment networks, cloud service providers, and regulatory advisors have played a pivotal role in supporting expansion. By building an ecosystem of partners that share similar values and visions, the business has created a framework for sustainable, long-term growth.
Driving Customer Success Through Partnership
Customer-centricity remains a foundational principle. Over the year, the organization worked closely with clients to understand their pain points and long-term ambitions. These insights not only shaped the product roadmap but also led to more collaborative relationships.
Dedicated customer success teams and onboarding specialists were deployed to help clients get the most out of their tools. Regular business reviews, proactive support, and training sessions have helped ensure that customers scale effectively alongside the platform.
Empowering Entrepreneurs and Innovators
At its heart, the business exists to support creators, innovators, and entrepreneurs. The mission is to eliminate the traditional barriers that prevent these individuals from turning their ideas into global successes. Whether through simplified payment tools, access to new markets, or streamlined back-office operations, every product and service is designed with this purpose in mind.
Programs have been launched to provide additional support to startup founders, including workshops, mentorship circles, and networking events. These initiatives create an ecosystem where ideas can flourish, and businesses can grow with confidence.
Facilitating Global Expansion for Clients
Helping clients expand into new markets is a key value proposition. Through a combination of regulatory expertise, technological infrastructure, and localized support, businesses can now access opportunities that were previously out of reach.
The global footprint—spanning North America, Europe, Asia-Pacific, and emerging markets—enables companies to establish a presence quickly and operate with local compliance and operational readiness. Clients benefit from having one integrated partner that simplifies complexity across borders.
Maintaining Compliance and Risk Management Standards
As global expansion continues, so does the importance of maintaining robust compliance and risk management systems. Regulatory landscapes are evolving rapidly, and the ability to stay ahead of these changes has been critical to earning client trust and institutional credibility.
Cross-functional teams have been established to monitor regulatory trends and implement changes proactively. Regular audits, third-party assessments, and continuous improvement initiatives ensure that risk is managed at every level.
Strengthening Data Security and Privacy
Protecting customer data is paramount. The past year included obtaining top-tier security certifications and investing in infrastructure upgrades that ensure platform integrity. Every system is built with encryption, redundancy, and security protocols that exceed industry standards.
In addition to technological safeguards, employee training on data handling and cyber hygiene has been expanded. These efforts reinforce a culture of security and demonstrate a deep respect for customer trust.
Scaling Engineering and Product Innovation
To maintain a competitive edge, continuous investment in engineering capabilities is essential. New hubs have been established in innovation-rich cities, each staffed with top-tier talent focused on solving complex technical challenges.
Engineering teams work in cross-functional squads with product and design colleagues, allowing for faster iteration cycles and more cohesive user experiences. As the product portfolio grows, the ability to ship quality features at scale becomes even more critical.
Prioritizing Long-Term Impact Over Short-Term Gains
While quarterly results and key performance indicators are important, the organization remains focused on building enduring value. Long-term thinking influences decisions on hiring, expansion, product strategy, and partnerships.
This disciplined approach ensures that growth is sustainable and mission-aligned. By resisting the pressure to pursue short-term gains at the expense of broader goals, the business continues to lay the groundwork for a lasting legacy.
Building for Resilience and Adaptability
The challenges of the past year—supply chain disruptions, geopolitical uncertainty, shifting customer expectations—have tested every aspect of global business. Responding with agility and resilience has been essential.
Business continuity plans, scenario modeling, and dynamic resource allocation have allowed teams to respond effectively. Teams are empowered to pivot when needed and to embrace change as a catalyst for innovation.
Cultivating a Learning Organization
Innovation requires continuous learning. Teams are encouraged to develop their skills, explore new disciplines, and take calculated risks. Access to online courses, certifications, and in-house training programs ensures that learning is a daily practice, not a one-time event.
Knowledge-sharing sessions, retrospectives, and team reflections foster a culture where growth and learning are embedded into the workflow. This not only boosts employee satisfaction but leads to better products and smarter decisions.
The year has been one of extraordinary momentum. Talent, culture, and partnerships have all played a central role in fueling global growth. While much has been achieved, the most exciting opportunities still lie ahead.
Conclusion
The journey of building a global financial infrastructure is as complex as it is transformative. Across this series, we’ve explored how businesses have navigated international expansion, scaled operations in key markets, developed cutting-edge products, and invested deeply in technology and talent to drive innovation. From launching in major economies like the U.S., Europe, and China to expanding into dynamic regions such as ASEAN, the commitment to creating seamless, cross-border financial experiences has remained consistent and strategic.
This transformation is not solely about geography or product development. It’s about understanding and addressing the real-world operational challenges that modern businesses face every day. By creating tailored financial solutions—whether in treasury, FX, issuing, or online payments—platforms can now serve customers more effectively in their local context while scaling their reach globally. It’s this balance of global scale and local insight that has allowed for such remarkable growth and relevance across industries.
Another critical piece of this evolution has been the move from infrastructure to software. As the financial services landscape becomes more digitally driven, businesses increasingly require solutions that integrate deeply into their workflows. Expense management tools, seamless payment link generation, and embedded finance capabilities are no longer luxuries but essential parts of the modern enterprise toolkit. These innovations aren’t just simplifying operations—they’re reshaping how companies think about and manage their money.
Behind all of this lies the people—the engineers, product managers, operations teams, and customer success leads—who drive the vision forward. Investing in talent, fostering collaboration across global hubs, and maintaining a customer-first mindset have all contributed to a resilient and adaptive organization. Even amid global uncertainty, including the persistent effects of the pandemic, the focus has remained clear: support businesses at every stage of their growth, wherever they are in the world.
As we look to the future, the goal is not just to keep pace with the changing demands of global commerce but to lead it. With the foundation now solidly in place—comprehensive licensing, robust technology, flexible APIs, and a global network of employees and partners—the next phase is about impact. It’s about becoming the unseen but indispensable layer powering entrepreneurship, innovation, and commerce across borders.
The digital economy continues to expand, and with it, the need for scalable, secure, and intelligent financial infrastructure. By continuing to connect businesses to the opportunities that await across continents, the groundwork is laid not just for sustainable growth, but for a more connected, efficient, and inclusive global financial future.